by Carolyn McSweeney-Grant | Oct 4, 2021 | Leadership, Neuroscience, Organisational Culture, Uncategorised
It is said that globally we have been (and continue to) experience a “crisis of leadership”. A crisis that has been prevalent for more than two decades. The leadership gap between what is being delivered by leaders and what is needed by employees,...
by Carolyn McSweeney-Grant | Jul 5, 2021 | Leadership, psychological safety, Uncategorised
The New South Wales Government has introduced Australia’s first Code of Practice (Code) for managing psychosocial hazards in the workplace.The Code provides employers with practical guidance about how to protect workers from psychosocial hazards in the workplace...
by Carolyn McSweeney-Grant | Apr 2, 2020 | Leadership, Neuroscience, psychological safety
“Our technologies are racing ahead but many of our skills and organisations are lagging behind”. ‘Attention is a resource’ and perhaps more critical today to understand as 70% of the workforce becomes a remote or mobile workforce working from home....
by Carolyn McSweeney-Grant | Mar 11, 2020 | Leadership, psychological safety
“It’s the information I should know but don’t know that keeps me up at night”. I cannot remember where I heard the quote, it could have been one a leader quoted in “Fearless Organizations” or in “Culture Code” or in any number of books I have...
by Carolyn McSweeney-Grant | Aug 26, 2017 | Branding, Business tips, Business to Business, Business to Consumer, Customer Experience Focus, Digital, Leadership, Retail
Customer experience is trumping brand value to deliver a better bottom line. At a recent Customer Experience workshop at Oracle Brisbane, there was a brief discussion on the reduced value of the brand and the increasing importance of customer engagement in business...
by Carolyn McSweeney-Grant | Jul 3, 2017 | Business to Business, Business to Consumer, Customer Experience Focus, Customer Journey Maps, Digital, Leadership, Uncategorised
“It is not about doing ‘digital marketing’, it is about marketing effectively in a digital world.” This quote from Diageo CEO Ivan Menezes sums up the role of digital in today’s organisations. Digital has not been the greatest disruptor this century,...
