by Carolyn McSweeney-Grant | Oct 14, 2019 | Uncategorised
Millions of dollars are at risk or are being lost, as organisations “hide” from customer complaints. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to be as...
by Carolyn McSweeney-Grant | Mar 17, 2017 | Business tips, Customer Experience Focus, Processes
Without exception when I talk to people about what I do, I get heads nodding in agreement. “Yes (we nod), it is very important to have strategies around creating memorable (good) experiences for customers. Without fail the “but” or the...
