by Carolyn McSweeney-Grant | Nov 27, 2019 | Organisational Culture
When a QC talks, I listen – avoid litigation. I had the pleasure of reading the paper delivered by Wendy Harris QC, current President, Victorian Bar at the recent Australian Insurance Law Association (AILA) in Tasmania. (A huge congratulations to the conference...
by Carolyn McSweeney-Grant | Oct 14, 2019 | Uncategorised
Millions of dollars are at risk or are being lost, as organisations “hide” from customer complaints. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to be as...
