by Carolyn McSweeney-Grant | May 22, 2020 | Uncategorised
The COVID-19 pandemic has resulted in massive disruption in a short period of time to not only the business world but the daily lives of millions of people. The reality of this new normal is what Professor Rita McGrath would define as an inflection point — an...
by Carolyn McSweeney-Grant | May 22, 2020 | Customer Experience Focus
In an article written by Amanda David in Customer Think, she outlines the outcomes of altering and aligning strategy to the new threats and opportunities that COVID has presented. It is an article well worth a read, and I have attached the link to this article. ...
by Carolyn McSweeney-Grant | May 21, 2020 | Uncategorised
I was listening to a podcast with Timothy R Clark on the “Four Stages of Psychological Safety”, and I highly recommend it and his book. Psychological safety is being able to show and employ one’s self without fear of negative consequences of self-image, status...
