Psychological safety refers to an individual’s perception of the consequences of taking an interpersonal risk or a belief that a team is safe for risk taking in the face of being seen as ignorant, incompetent, negative, or disruptive. In a team with high psychological safety, teammates feel safe to take risks around their team members. They feel confident that no one on the team will embarrass or punish anyone else for admitting a mistake, asking a question, or offering a new idea.
In short, psychological safety can be described as a phased approach to optimal team performance. 1. Feeling Included 2. Safe to Learn 3. Safe to Contribute. 4. Safety to Challenge and Innovate
Why does psychological safety matter to your business? Psychological Safety is the number one driver of team performance and one of your greatest Workplace Health and Safety risks. As an indicator of organisational risk and success - psychological safety should be the lead indicator reviewed by everyone in management and leadership. Team performance and productivity, employee engagement, customer experience, and revenue has a direct correlation to the psychological safety of your employees. If you don’t believe us look at Google’s Project Aristotle.
Click this link to download the Measure Psychological Safety - Drive Business Performance document.
What does psychological safety matter to your customer experience journey? A team who is psychologically safe are more inclined to learn, develop new skills and capabilities, respond to customers and innovate based on feedback and creativity and intuition.
It is our belief that a customer centric organisation cannot be sustained without psychological safety.
How do you measure psychological safety? 6peas are the creators of the People + Science Psychological Safety & Performance Benchmarking Tool.
Founded in neuroscience, this tool allows us to identify key team performance issues to uncover opportunities and mitigate risks. We work with teams to optimise their performance and drive growth in the business.
We combine two frameworks within the People + Science Assessment Tools to identify a more tailored approach to solutions and support, which in turn provide greater impact.
Amy Edmondson is considered the expert in psychological safety after years of research in hospitals, manufacturing and industry.