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Empathy – can it be re-learned?

by Carolyn McSweeney-Grant | Jun 15, 2017 | Customer Experience Focus, Customer Journey Maps, Health, Leadership, Organisational Culture, Patient Experience, Uncategorised

Empathy is the capacity to step into other people’s shoes, to understand their lives, and start to solve problems from their perspectives. Human centred design is premised on empathy, on the idea that the people you’re designing for are your roadmap to innovative...

Empathy – can it be re-learned?

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Carolyn McSweeney-Grant – Director

Empathy – can it be re-learned?

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