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A ad-hoc collection of  experience management insights and thoughts to drive a high performing organisation.   With  an inconsistent but valuable, focus on the 6peas of customer centricity: Customer Focus, Psychological Safety/Employee Engagement, Culture, Leadership, Brand and Governance.

“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw. Remember the teams of communications specialists that used to be in organisations? They would manage anything from internal communications, stakeholder communications, to......

In an article written by Amanda David in Customer Think, she outlines the outcomes of altering and aligning strategy to the new threats and opportunities that COVID has presented.  It is an article well worth a read, and I have......

I was listening to a podcast with Timothy R Clark on the “Four Stages of Psychological Safety”, and I highly recommend it and his book. Psychological safety is being able to show and employ one’s self without fear of negative......

“Our technologies are racing ahead but many of our skills and organisations are lagging behind”. ‘Attention is a resource’ and perhaps more critical today to understand as 70% of the workforce becomes a remote or mobile workforce working from home.......

Emotions are contagious There was a great discussion started last week by my good friend on Linked In, @rupertbryce – “Is fear more contagious than a virus?” It created a great discussion about the fact that emotions are contagious and......