ABOUT

6peas marketing and engagement is a specialised consultancy focused driving performance by aligning people and purpose. We prioritise psychological safety and customer centricity to drive a sustainable, competitive advantage. Our solutions are science based translating recent research in neuroscience to business strategies and tactics.

The six (6) domains of business performance include Psychological Safety/Employee Engagement, Customer Centricity, Culture, Brand & Purpose, Leadership and Governance.

Our insights are evidence based to provide leaders with increased certainty around their strategic decisions.

Our Collaborators

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SOLVE

Leadership

Are you a transformational leader? Do you have the skills you need to drive a high performing team?

Customer Engagement

Are your customers really loyal to you? We help you to acquire and retain loyal customers.

Employee Engagement & Psychological Safety

We help you turn your employees into advocates. Creating an environment of psychological safety.

Brand & Purpose

Is your brand reflective of the way you interact with your customers and employees?

Governance

Your Customer Experience Governance needs to be one which facilitates ownership, improvement, and innovation of customer experience.

Culture & Psychological Safety

Are you driving a culture of psychological safety?

OUR EXPERIENCE

We help organisations execute the next big growth strategy – their people. Despite what you might believe our biggest disruption is coming from our customers.  “86% of management believe that superior customer experience is important to an organisation’s success. But only 34% believe they have the tools or skills to deliver it.” HBR,2017

HEALTH & AGED CARE

HEALTH & AGED CARE

BANKING & FINANCE

BANKING & FINANCE

UTILITIES

UTILITIES

INSURANCE & SUPERANNUATION

INSURANCE & SUPERANNUATION

FOOD & AGRICULTURE

FOOD & AGRICULTURE

RETAIL & WHOLESALE

RETAIL & WHOLESALE

MEMBERSHIPS & ASSOCIATIONS

MEMBERSHIPS & ASSOCIATIONS

EDUCATION & TRAINING SERVICES

EDUCATION & TRAINING SERVICES

PROFESSIONAL SERVICES

PROFESSIONAL SERVICES

IT SERVICES

IT SERVICES

GOVERNMENT

GOVERNMENT

HOSPITALITY & LEISURE

HOSPITALITY & LEISURE

Download Free CX Marketing Resources

OUR APPROACH

We partner with our clients to help them wherever they are on their customer centric journey. If you need help to set up your Customer Experience (CX) team we can help. If you need someone to train your team and give them the tools to develop their own CX journey, we can help. If you are looking for some training and workshops with your senior or middle management. We can help.

These are just some areas we can help you with:

Customer insights

Employee insights

Service Quality Improvement

Identify where to focus your efforts to get the best results

Improve Efficiency

Increase Staff Engagement

Communicating your Brand

Activating your leaders

Develop a culture that helps you put people first

Grow your business

Drive loyalty

Business Measurement and KPIs

Ready to hit some goals? We’re here to help you.

FACTS