How To Engage

6peas deliver expert inhouse workshops to assist you build upon the capability of your team.

We partner with your c-suite executives, front line management, directors, customer service and sales staff to assist them become customer centric, engaged employees, leverage the digital economy and provide continuous improvement.  These are just some of the workshops we run with organisations.

We also tailor workshops to meet your specific goal and your company objectives.

Workshops

Workshops are tailored to organisations based on the assessment and audit results during Phase 1 of your engagement with 6peas. Workshop topics include: Customer Centricity (CX), Experience Management (EX) , Digital Transformation, Psychological Safety and Culture Change, Employee Engagement & Psychological Safety, CX Governance, 5 Forces of Emotional Engagement – for customers and employees.

Consultation

You can choose to engage 6peas to consult to your organisation providing leadership and management with the frameworks to develop key skillsets to drive your focus on customer, psychological safety, employees, CX governance, culture change, soft skills for leadership.

91 Day Programs with Focus

91 Day programs are to provide contentrated and prioritized efforts for the board, leadership and executive teams as frontline employees. These are 91 days of focus on specific topics such as Customer Experience, Psychological Safety, Employee Engagement, Customer driven Culture, Digital Transformation, Innovation and design.

Mentoring

Individuals and teams may choose to be mentored in specific areas relating to marketing, communications, organisational values, psychological safety, employee engagement or creating the frameworks and habits to drive change in these topics, ICARE experience management framework and the ICARE communications framework.

Keynote Speaker

Carolyn is available as a keynote speaker on topics based on research:

  • “5 Emotional Drivers of engagement – for customers and employees
  • Psychological Safety –driving performance and mitigating risk
  • Psychological Safety in boards – effective decision making and removing the “toxic” out of boards and culture.

Our Approach

 

Assess      Train/Support     Monitor    Thrive

Workshops

Customer Journey Mapping

Customer Journey Mapping

Gaining Understanding and Empathy for your Customer Experience
Sales Performance

Sales Performance

Agenda Coming Soon
How to Drive Sales in the New Digital Economy
Digital Engagement

Digital Engagement

Agenda Coming Soon
Driving Customer Loyalty
“Steering” CX with Leaders

“Steering” CX with Leaders

Agenda Coming Soon
Neuroscience meets CX
Driving Growth for “For Purpose” Organisations

Driving Growth for “For Purpose” Organisations

Agenda Coming Soon
NFP’s
Empathy, Engagement and Communications 101

Empathy, Engagement and Communications 101

Agenda Coming Soon
CX and PX

Workshops/ Training Investment

Build strong skills across your organisation.  If you want to learn about customer experience then there is no better instructor than 6peas.

We can help your employees build a foundation of the basics, or learn advanced techniques for propelling your organisations customer experience from good to great.

  • Keynote Speaker: $2,950.00
  • In house training – 2 day workshop $9,700.00
  • In house training – Full day workshop: $4,950.00
  • In house training – Half Day workshop; $2,950.00
  • Public workshops – Half Day workshops $750 per person
  • Public Workshops – Full Day workshops $1,290.00 per person
    Does not include travel expenses