6peas deliver expert inhouse workshops to assist you build upon the capability of your team.
We partner with your c-suite executives, front line management, directors, customer service and sales staff to assist them become customer centric, engaged employees, leverage the digital economy and provide continuous improvement. These are just some of the workshops we run with organisations.
We also tailor workshops to meet your specific goal and your company objectives.
Workshops are tailored to organisations based on the assessment and audit results during Phase 1 of your engagement with 6peas. Workshop topics include: Customer Centricity (CX), Experience Management (EX) , Digital Transformation, Psychological Safety and Culture Change, Employee Engagement & Psychological Safety, CX Governance, 5 Forces of Emotional Engagement – for customers and employees.
You can choose to engage 6peas to consult to your organisation providing leadership and management with the frameworks to develop key skillsets to drive your focus on customer, psychological safety, employees, CX governance, culture change, soft skills for leadership.
91 Day programs are to provide contentrated and prioritized efforts for the board, leadership and executive teams as frontline employees. These are 91 days of focus on specific topics such as Customer Experience, Psychological Safety, Employee Engagement, Customer driven Culture, Digital Transformation, Innovation and design.
Individuals and teams may choose to be mentored in specific areas relating to marketing, communications, organisational values, psychological safety, employee engagement or creating the frameworks and habits to drive change in these topics, ICARE experience management framework and the ICARE communications framework.
Carolyn is available as a keynote speaker on topics based on research:
Customer Journey Mapping |
Sales Performance |
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Digital Engagement |
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“Steering” CX with Leaders |
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Driving Growth for “For Purpose” Organisations |
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Empathy, Engagement and Communications 101 |
Agenda Coming Soon |
Build strong skills across your organisation. If you want to learn about customer experience then there is no better instructor than 6peas.
We can help your employees build a foundation of the basics, or learn advanced techniques for propelling your organisations customer experience from good to great.