Leaders are under an enormous amount of pressure,with organisations undergoing significant changes in the workplace. Added to that the increasing complexity of WHS laws, and the need to attract and retain great talent, exceed customer expectations and innovate.
Gallup’s analysis shows that the manager alone accounts for 70% of the variance in team engagement. (Gallop, 2019)
Unfortunately, our leadership teams are in crisis. With increasing pressure, ad hoc support and not enough tools to diagnose the root cause of workplace issues, we know that our leaders are struggling. At 6peas we seek to grow a community of fearless leaders.
We help leaders find their purpose and provide them with the tools they need to become transformational leaders. Leaders that use their influence to support and encourage a psychologically safe environment to drive high performance teams delivering exceptional customer, brand and product experiences.
We utilise the breakthroughs in cognitive science to reshape how our leaders work, live and positively interact with others.
The key focus in all our programs is the development of authentic, and transformational leaders who have highly effective soft skill capabilities that are in high demand in today’s workplace. We focus on what is driving behaviour, interactions, motivation, engagement, learning, decision-making and change, in your teams or organisation.
CX leaders share key characteristics which allow them to be the piped piper of the organisation – they can successfully create a psychologically safe organisation – they are authentic – they walk the talk, they connect with their people often doing the walk arounds in the office to talk to staff and listen to customer insights. Good leaders are persuasive and can sell a solution, they are persistent in their mission and making things happen. They are great communicators and can clearly articulate the value each employee has in achieving the mission and keeping people on board when things get a little tough. Our leaders are positive and keep people on the right path as they celebrate the wins and the learnings (sometimes from losses) and keep everyone driven towards their common purpose. Our leaders embrace curiosity and drive a listening culture allowing people to “say, stay and thrive”.