by Carolyn McSweeney-Grant | Oct 14, 2019 | Uncategorised
Millions of dollars are at risk or are being lost, as organisations “hide” from customer complaints. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to be as...
by Carolyn McSweeney-Grant | Sep 19, 2019 | Neuroscience
Everything we have been taught about emotion is wrong. Our emotions are not hardwired they are predictions based on our experiences. Using past experience our brain constructs our current experience. This is according to researcher, author and lecturer Lisa Feldman...
