Employee Engagement, Psychological Safety.
Employee Engagement can only occur in an environment of Psychological Safety.
Employee engagement involves the basic psychological needs that must be met for employees to perform their specific role well. An engaged employee “shows up,” physically, emotionally and cognitively. They are enthusiastic about what they have to do, and they naturally find ways to improve and excel. In short, engaged employees generate most of the creativity, innovation and excellence in your organisation.
6peas works with leaders to create a culture and environment of psychological safety to drive team performance, customer centricity and align people and purpose.
Organisations can choose from a number of programs, training and support frameworks to create immediate change.
Happy Employees, Happy Customers
Employee engagement is no longer “fluff” or a “soft issue,” but rather a core differentiating factor that needs to be developed and managed with the same rigour as any other operational discipline in the organisation.
In an ever increasing customer-centric world, employees are the key to unlocking customer loyalty. Employees are the most elusive component of every strategy. Their performance is the hardest to affect and create consistency, but it is the only success factor that can actually surprise customers and create memorable experiences that will result in higher profits.
We are finally seeing a movement by the general business world to seriously focus on the role and value of employees. To drive long term success, the team at 6peas, believe that employee engagement is critical. If you want to build a high performing organisation that consistently delivers great customer experience, then you need to focus on employee engagement. It is impossible for an organisation to deliver a great customer experience without an engaged workforce.