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The customer isn’t always right! Right?

by Carolyn McSweeney-Grant | Mar 17, 2017 | Business tips, Customer Experience Focus, Processes

Without exception when I talk to people about what I do, I get heads nodding in agreement. “Yes (we nod), it is very important to have strategies around creating memorable (good) experiences for customers. Without fail the “but” or the...

The customer isn’t always right! Right?

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Carolyn McSweeney-Grant – Director

The customer isn’t always right! Right?

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