Organisational Culture

27 Nov Recommendations to boards post Hayne Royal Commission with permission Wendy Harris QC.

Posted at 09:42h in Organisational Culture

When a QC talks, I listen - avoid litigation. I had the pleasure of reading the paper delivered by Wendy Harris QC, current President, Victorian Bar at the recent Australian Insurance Law Association (AILA) in Tasmania. (A huge congratulations to the...

21 Jun B2B has changed? Have you?

Posted at 05:41h in Branding, Business to Business, Business to Consumer, Customer Experience Focus, Customer Journey Maps, Digital, Innovation, Organisational Culture

At 6peas, we believe "customers" are the world-wide disruptor of the last decade, as opposed to technology being the major disruptor. Likewise, the last decade has seen the 2017 consumer making little distinction between Business 2 Business relationships and Business...

15 Jun Empathy – can it be re-learned?

Posted at 05:28h in Customer Experience Focus, Customer Journey Maps, Health, Leadership, Organisational Culture, Patient Experience, Uncategorised

Empathy is the capacity to step into other people’s shoes, to understand their lives, and start to solve problems from their perspectives. Human centred design is premised on empathy, on the idea that the people you’re designing for are your...

Organisational Culture

27 Nov Recommendations to boards post Hayne Royal Commission with permission Wendy Harris QC.

21 Jun B2B has changed? Have you?

15 Jun Empathy – can it be re-learned?

Contact

ABN

Connect

Subscribe for CX Freebies!