by Carolyn McSweeney-Grant | Oct 4, 2021 | Leadership, Neuroscience, Organisational Culture, Uncategorised
It is said that globally we have been (and continue to) experience a “crisis of leadership”. A crisis that has been prevalent for more than two decades. The leadership gap between what is being delivered by leaders and what is needed by employees,...
by Carolyn McSweeney-Grant | Oct 1, 2021 | Innovation, Neuroscience, Organisational Culture
There is a common and often mistaken belief that we generate our best ideas early – this is actually squashing our creativity. Now, it’s time to shine the light on the value of persistence. Creativity research across the social sciences seeks to identify...
by Carolyn McSweeney-Grant | Nov 27, 2019 | Organisational Culture
When a QC talks, I listen – avoid litigation. I had the pleasure of reading the paper delivered by Wendy Harris QC, current President, Victorian Bar at the recent Australian Insurance Law Association (AILA) in Tasmania. (A huge congratulations to the conference...
by Carolyn McSweeney-Grant | Jun 21, 2017 | Branding, Business to Business, Business to Consumer, Customer Experience Focus, Customer Journey Maps, Digital, Innovation, Organisational Culture
At 6peas, we believe “customers” are the world-wide disruptor of the last decade, as opposed to technology being the major disruptor. Likewise, the last decade has seen the 2017 consumer making little distinction between Business 2 Business relationships...
by Carolyn McSweeney-Grant | Jun 15, 2017 | Customer Experience Focus, Customer Journey Maps, Health, Leadership, Organisational Culture, Patient Experience, Uncategorised
Empathy is the capacity to step into other people’s shoes, to understand their lives, and start to solve problems from their perspectives. Human centred design is premised on empathy, on the idea that the people you’re designing for are your roadmap to innovative...
