by Carolyn McSweeney-Grant | Jul 5, 2021 | Leadership, psychological safety, Uncategorised
The New South Wales Government has introduced Australia’s first Code of Practice (Code) for managing psychosocial hazards in the workplace.The Code provides employers with practical guidance about how to protect workers from psychosocial hazards in the workplace...
by Carolyn McSweeney-Grant | Jun 19, 2017 | Business to Business, Business to Consumer, Customer Experience Focus, Customer Journey Maps, Leadership
I am often asked about what tools I use to facilitate a customer strategy in an organisation. And one of my greatest tools is the Customer Journey Map. A Customer Journey Map is one of the greatest tools organisations can use to communicate valuable customer...
