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“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw. Remember the teams of communications specialists that used to be in organisations? They would manage anything from internal communications, stakeholder communications, to shareholder...

I was listening to a podcast with Timothy R Clark on the “Four Stages of Psychological Safety”, and I highly recommend it and his book. Psychological safety is being able to show and employ one's self without fear of negative consequences...

Emotions are contagious There was a great discussion started last week by my good friend on Linked In, @rupertbryce – “Is fear more contagious than a virus?” It created a great discussion about the fact that emotions are contagious and that...

Recent reports into Australian Local Government Workforce and Future Skills and digital transformation have identified a greater risk to councils than a labour skills shortage. Recent reports into Australian local government digital transformation and workforce challenges have highlighted key elements...

Millions of dollars are at risk  or are being lost, as organisations "hide" from customer complaints. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to be as...