At 6peas, we believe that to help you deliver a truly superior customer experience, and deliver a competitive advantage then you need to develop a customer centric culture.
To do this you need to demonstrate and deliver competence around these six areas:
1.
Customer Connected
4.
Compelling Brand
2.
Leadership
5.
Measurement & KPIs
3.
Employees
6.
Systems and Processes for governance
Have you defined structure, roles, processes for customer experience facilitation?
Are you guiding customer experience catalysts in each business unit?
Have you established customer experience accountability and incentives?
Are you mastering customer experience change agent and facilitation skills?
6peas is committed to patient centred care and customer satisfaction, providing independent, professional advice and training. Our goal is to improve health outcomes by creating positive, memorable experiences – one meaningful connection at a time.
We work with acute, sub-acute and primary health care services; NGO’s; universities; pharmaceutical and med-tech companies; and clinicians to determine and understand the ‘true-value’ of the patient and customer experience.
Recasting the understanding of the customer experience is the foundation of innovation and growth.
When customer insights are married with operational strengths, the business model becomes contemporary, robust, flexible and CONNECTED.
Improving your patient &/or customer experience
Reducing risk of harm
Providing process and structure around ‘pain’ points
Developing communication strategies
Simplifying governance
Measurement for improvement
Sustainability frameworks
‘Backlog’ Management Strategies