PATIENT & CUSTOMER EXPERIENCE IN HEALTH & AGED CARE
6peas is a customer/patient experience consultancy who work with individuals and organisations within the hospital and wider healthcare industry to improve the patient and customer experience to advance health outcomes and remain competitive market leaders.
Health is a fertile ground for innovation. Sensing the need among consumers to break down the barriers in healthcare and make the experience customer-centric, disruption is commencing as organisations emerge with a mission to help people take control of their health.
Approaching healthcare using a bespoke customer journey enables organisations to identify opportunities to deliver seamless experiences that give consumers the control back over their health.
6peas is committed to patient centred care and customer satisfaction, providing independent, professional research, advice and training. Our goal is to improve health outcomes by creating “sharable experiences” – positive+memorable experiences – one meaningful connection at a time.
We work with acute, sub-acute and primary health care services; NGO’s; universities; pharmaceutical and med-tech companies; and clinicians to determine and understand the ‘true-value’ of the patient and customer experience.
Recasting the understanding of the customer experience is the foundation of innovation and growth. When customer insights are married with operational strengths, the business model becomes contemporary, robust, flexible and CONNECTED.
How we work:
Evaluation & Advisory services
Clinical Governance projects
Quality Improvement Processes & Assurance
How we make a difference:
Improving your patient &/or customer experience
Reducing risk of harm
Providing process and structure around ‘pain’ points
Developing communication strategies
Measurement for improvement
‘Backlog’ Management Strategies
We provide training:
Patient journey mapping
Customer journey mapping
Empathy training for practitioners
Customer centric one day bootcamp for management, directors and team leaders
Employee engagement strategies – your employees are your best asset
Clinical Governance and Quality Improvement
Tailored programs customised to your needs with industry experts
Our training is designed by, for and presented by clinical leaders who understand the challenges of contemporary healthcare. Our work is results focused to deliver greater employee engagement and a greater patient and customer experience.