Health & Aged Care

PATIENT & CUSTOMER EXPERIENCE IN HEALTH & AGED CARE

 

6peas is a customer/patient experience consultancy who work with individuals and organisations within the hospital and wider healthcare industry to improve the patient and customer experience to advance health outcomes and remain competitive market leaders.

 

Health is a fertile ground for innovation. Sensing the need among consumers to break down the barriers in healthcare and make the experience customer-centric, disruption is commencing as organisations emerge with a mission to help people take control of their health.

Approaching healthcare using a bespoke customer journey enables organisations to identify opportunities to deliver seamless experiences that give consumers the control back over their health.

6peas is committed to patient centred care and customer satisfaction, providing independent, professional research, advice and training. Our goal is to improve health outcomes by creating “sharable experiences” – positive+memorable experiences  – one meaningful connection at a time.

We work with acute, sub-acute and primary health care services; NGO’s; universities; pharmaceutical and med-tech companies; and clinicians to determine and understand the ‘true-value’ of the patient and customer experience.

Recasting the understanding of the customer experience is the foundation of innovation and growth. When customer insights are married with operational strengths, the business model becomes contemporary, robust, flexible and CONNECTED.

How we work:

Evaluation & Advisory services

Research

Clinical Governance projects

Quality Improvement Processes & Assurance

Training

How we make a difference:

Improving your patient &/or customer experience

Reducing risk of harm

Providing process and structure around ‘pain’ points

Developing communication strategies

Simplifying governance

Measurement for improvement

Sustainability frameworks

‘Backlog’ Management Strategies

 

We provide training:

Patient journey mapping

Customer journey mapping

Empathy training for practitioners

Customer centric one day bootcamp for management, directors and team leaders

Employee engagement strategies – your employees are your best asset

Clinical Governance and Quality Improvement

Tailored programs customised to your needs with industry experts

Our training is designed by, for and presented by clinical leaders who understand the challenges of contemporary healthcare. Our work is results focused to deliver greater employee engagement and a greater patient and customer experience.

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