ABOUT

6peas marketing and engagement is a specialised consultancy focused on the customer experience. We specialise in customer and employee engagement utilising six pillars to deliver an exceptional experience. With our research insights we assist organisations develop clearer branding, positioning, products and services.

Our insights provide the strategic direction required for your business and assists you create the tactics you need to get the results.

Our Collaborators

SOLVE

Leadership

Our best CX leaders operate consistently with a clear set of brand values – all decisions are made by going back to that mission. A common purpose keeps people aligned and decisions can be anticipated by employees which allows them to feel that they are part of the solution.

Customer Engagement

Are your customers really loyal to you? Are they actually recommending you? We help you to acquire and retain loyal customers that spend more, give valuable feedback and refer more customers to your business.

Employee Engagement

Are your employees advocates of your business or your brand? We work with your business to develop a culture of employee loyalty. Accelerating your growth by helping you to engage with your employees and develop strong advocates.

Brand & Organisational Mission

Is your brand reflective of the way you interact with your customers and employees? Are some of your values harming your brand? We help your business develop and build a compelling brand that reflects your business' values and meets the needs of your target market.

CX Research

Are you overwhelmed with big data that does not seem to get you any closer to engaging with your customers. When was the last time you actually listening to your employees? We help drive insights from your customers and your employees to drive better outcomes. Insights that lead to actions from across the organisation.

CX Measurement

Metrics selection may be your most important decision for customer experience success. Metrics drive thinking and doing, because they communicate to executives and employees what matters most to the company, what will be visible to peers and the chain of command, and what will be rewarded.

CX Governance

Your Customer Experience Governance needs to be one which facilitates ownership, improvement, and innovation of customer experience. At 6peas, we believe that to help you deliver a truly superior customer experience, and deliver a competitive advantage then you need to develop a customer centric culture.

Patient Experience

6peas is committed to patient centred care and customer satisfaction, providing independent, professional advice and training. Our goal is to improve health outcomes by creating positive, memorable experiences – one meaningful connection at a time.

Net Promoter Score®

How are you measuring your customer loyalty? How are you driving your business priorities? Have you implemented your NPS effectively, or is it just a number? We help you implement NPS into your business more effectively so that you are actually driving growth in your business.

Innovation

When was the last time you created a product or service that drove additional profits into the business. Using our customer and employee insights we help create a culture of innovation for your business. We assist with putting processes together to get an idea to an established product.

Marketing

Not sure how or where to start on your business journey? Or just need some short term focus in your marketing team. We help you drive the performance of your sales and marketing team assisting with strategy and execution around delivering customer excellence. We offer customised programs, mentoring arrangements or workshops.

CX and Digital Engagement

Leading-edge companies are moving beyond treating customer experience as a customer service challenge and seeing it as a fundamental driver of competitive advantage at every customer touchpoint.

OUR APPROACH

We partner with our clients to help them wherever they are on their customer centric journey. If you need help to set up your Customer Experience (CX) team we can help. If you need someone to train your team and give them the tools to develop their own CX journey, we can help. If you are looking for some training and workshops with your senior or middle management. We can help.

These are just some areas we can help you with:

Customer insights

Employee insights

Service Quality Improvement

Identify where to focus your efforts to get the best results

Improve Efficiency

Increase Staff Engagement

Communicating your Brand

Activating your leaders

Develop a culture that helps you put people first

Grow your business

Drive loyalty

Business Measurement and KPIs

OUR EXPERIENCE

We help organisations execute the next big growth strategy – their customers. Despite what you might believe our biggest disruption is coming from our customers.  “86% of management believe that superior customer experience is important to an organisation’s success. But only 34% believe they have the tools or skills to deliver it.” HBR,2017

HEALTH & AGED CARE

HEALTH & AGED CARE

BANKING & FINANCE

BANKING & FINANCE

UTILITIES

UTILITIES

INSURANCE & SUPERANNUATION

INSURANCE & SUPERANNUATION

FOOD & AGRICULTURE

FOOD & AGRICULTURE

RETAIL & WHOLESALE

RETAIL & WHOLESALE

MEMBERSHIPS & ASSOCIATIONS

MEMBERSHIPS & ASSOCIATIONS

EDUCATION & TRAINING SERVICES

EDUCATION & TRAINING SERVICES

PROFESSIONAL SERVICES

PROFESSIONAL SERVICES

IT SERVICES

IT SERVICES

GOVERNMENT

GOVERNMENT

HOSPITALITY & LEISURE

HOSPITALITY & LEISURE

Ready to hit some goals? We’re here to help you.

FACTS

BLOG

  • Customer experience is trumping brand value to deliver a better bottom line. At a recent Customer Experience workshop at Oracle Brisbane, there was a brief discussion on the reduced value of the brand and the increasing importance of customer engagement in......

  •   “It is not about doing ‘digital marketing’, it is about marketing effectively in a digital world.”  This quote from Diageo CEO Ivan Menezes sums up the role of digital in today’s organisations. Digital has not been the greatest disruptor this century,......

  • At 6peas, we believe “customers” are the world-wide disruptor of the  last decade, as opposed to technology being the major disruptor.  Likewise, the last decade has seen the 2017 consumer making little distinction between Business 2 Business relationships  and Business 2 Consumer......

  • Customer experience is trumping brand value to deliver a better bottom line. At a recent Customer Experience workshop at Oracle Brisbane, there was a brief discussion on the reduced value of the brand and the increasing importance of customer engagement in...

  •   “It is not about doing ‘digital marketing’, it is about marketing effectively in a digital world.”  This quote from Diageo CEO Ivan Menezes sums up the role of digital in today’s organisations. Digital has not been the greatest disruptor this century,...

  • At 6peas, we believe “customers” are the world-wide disruptor of the  last decade, as opposed to technology being the major disruptor.  Likewise, the last decade has seen the 2017 consumer making little distinction between Business 2 Business relationships  and Business 2 Consumer...

INSIGHTS

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