ABOUT

6peas marketing and engagement is a specialised consultancy focused on the customer experience. We specialise in customer and employee engagement utilising six pillars to deliver an exceptional experience. With our research insights we assist organisations develop clearer branding, positioning, products and services.

Our insights provide the strategic direction required for your business and assists you create the tactics you need to get the results.

Our Collaborators

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SOLVE

Leadership

Our best CX leaders operate consistently with a clear set of brand values.

Customer Engagement

Are your customers really loyal to you? We help you to acquire and retain loyal customers.

Employee Engagement

We work with your business to develop a culture of employee loyalty.

Brand & Organisational Mission

Is your brand reflective of the way you interact with your customers and employees?

CX GOVERNANCE

Your Customer Experience Governance needs to be one which facilitates ownership, improvement, and innovation of customer experience.

BRAND & ORGANISATIONAL MISSION

Is your brand reflective of the way you interact with your customers and employees?

OUR EXPERIENCE

We help organisations execute the next big growth strategy – their customers. Despite what you might believe our biggest disruption is coming from our customers.  “86% of management believe that superior customer experience is important to an organisation’s success. But only 34% believe they have the tools or skills to deliver it.” HBR,2017

HEALTH & AGED CARE

HEALTH & AGED CARE

BANKING & FINANCE

BANKING & FINANCE

UTILITIES

UTILITIES

INSURANCE & SUPERANNUATION

INSURANCE & SUPERANNUATION

FOOD & AGRICULTURE

FOOD & AGRICULTURE

RETAIL & WHOLESALE

RETAIL & WHOLESALE

MEMBERSHIPS & ASSOCIATIONS

MEMBERSHIPS & ASSOCIATIONS

EDUCATION & TRAINING SERVICES

EDUCATION & TRAINING SERVICES

PROFESSIONAL SERVICES

PROFESSIONAL SERVICES

IT SERVICES

IT SERVICES

GOVERNMENT

GOVERNMENT

HOSPITALITY & LEISURE

HOSPITALITY & LEISURE

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OUR APPROACH

We partner with our clients to help them wherever they are on their customer centric journey. If you need help to set up your Customer Experience (CX) team we can help. If you need someone to train your team and give them the tools to develop their own CX journey, we can help. If you are looking for some training and workshops with your senior or middle management. We can help.

These are just some areas we can help you with:

Customer insights

Employee insights

Service Quality Improvement

Identify where to focus your efforts to get the best results

Improve Efficiency

Increase Staff Engagement

Communicating your Brand

Activating your leaders

Develop a culture that helps you put people first

Grow your business

Drive loyalty

Business Measurement and KPIs

Ready to hit some goals? We’re here to help you.

FACTS

INSIGHTS

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